FAQs
How do I place a custom order?
To place a custom order, you can simply send us an email or visit our website. Through our user-friendly platform, you can specify your preferences for theme, colours, and any specific elements you'd like to include.
What is the turnaround time for a custom scrapbook order?
Our standard turnaround time is typically 3-4 weeks from the date of order confirmation. Please keep in mind that delivery times may vary based on the complexity of the customisation and our current order volume. For items like our TimeFrames or Timeless cases, which involve less complexity in customisation, we often have a quicker turnaround for your convenience.
Can I include personal photos in the scrapbook?
Yes, absolutely! Once your order is placed, shoot us an email with your order number and personal photos, and we will incorporate them into your custom scrapbook.
Is there a limit to the number of pages or photos I can include in my custom scrapbook?
Our standard scrapbook includes 10 pages (back and front) and no more than 4-5 photos per page.
What themes or occasions do you offer for custom scrapbooks?
We offer a wide range of themes for custom scrapbooks, including birthdays, weddings, travel, and more. If you have a specific theme in mind, feel free to let us know, and we'll do our best to accommodate your request.
How do I pay for my custom scrapbook order?
We, right now (temporarily) accept payments via online bank transfer, and you will receive an invoice with payment instructions once your order details are confirmed.
What is the cost of delivery, and where do you deliver?
Delivery costs are calculated based on your location and will be provided at the time of checkout. We offer island-wide delivery, with complimentary service for addresses from West Bay to George Town. Deliveries from Bodden Town to the East End may incur associated fees.
Do you have additional products beyond scrapbooks?
Absolutely! While our specialty is creating beautiful and customised scrapbooks, we also offer other customised products to enhance your memories.
Browse our online store to discover the full range of products designed to capture and commemorate your most precious moments. Each item is crafted with the same attention to detail and commitment to quality that defines our custom scrapbooks. If you have any questions or need assistance, our friendly team is here to help!
Can I make changes to my custom order after it's been placed?
Once an order is confirmed, it enters the production process. Contact us as soon as possible if you need to make changes, and we'll do our best to accommodate your request.
What if I'm not satisfied with the final product?
Customer satisfaction is our top priority. If you are not satisfied with the final product, please contact our customer support team, and we will work with you to address any concerns and make it right.
Terms & Conditions
Ordering Process:
To place a custom scrapbook order, you can do so by visiting our website and selecting the 'Order Now' option. Follow the intuitive steps to specify your preferences for theme, colors, and any specific elements. Complete the process by providing necessary details and confirming your order.
Pricing and Fees:
Our pricing for custom scrapbooks is transparent and outlined on our website. The cost includes the base price of the scrapbook along with any additional fees, which are calculated at checkout.
Turnaround Time and Delivery:
Our standard turnaround time is approximately 3-4 weeks from the date of order confirmation. Delivery times may vary based on the complexity of customisation and our current order volume.
Customisation Details:
We offer a range of customisation options, including themes, colours, and additional elements. Customers can provide personal photos to be incorporated into their custom scrapbook. Please refer to our customisation guide for detailed options and guidelines.
Returns and Refunds:
We take pride in creating uniquely customised scrapbooks tailored to each customer's preferences. Given the personalized nature of our products, please note that we do not accept returns.
We strive to ensure that your custom scrapbook meets the highest standards of quality and craftsmanship. In the rare event that you are not satisfied with your order, please contact our support team within 30 days of receiving your product. We will carefully review your concerns and work with you to find a satisfactory resolution.
Please review your order details carefully before confirming your purchase. If you have any questions or concerns about our products, customization options, or the ordering process, feel free to reach out to our support team prior to placing your order.
Quality Assurance:
Quality is our priority. Each custom order undergoes thorough quality checks to ensure it meets our standards. In the rare event of any issues, please contact our support team, and we'll work to address your concerns promptly.
Cancellation Policy:
You can cancel your order within 24 hours of placement. After that time, the order may have entered the production process, and cancellation may not be possible.
Intellectual Property:
While we retain the right to use photos of completed scrapbooks for promotional purposes, customers own the intellectual property rights to their custom designs. Your personal content is treated with the utmost respect and privacy.
Dispute Resolution:
In the event of a dispute, we encourage open communication. If issues arise, we're committed to finding an amicable resolution through negotiation, mediation, or other mutually agreed-upon methods.
Limitation of Liability:
While we take great care in our products and services, we cannot be held responsible for indirect, consequential, or incidental damages. Our liability is limited to the value of the product.
Unforeseeable Circumstances:
We may not be held liable for any delays or failure to fulfil our obligations caused by unforeseen events beyond our control, such as natural disasters or emergencies.
Updates and Changes:
We reserve the right to update or change our terms and conditions. Any modifications will be communicated to customers in a timely manner. Continued use of our services implies acceptance of the updated terms.
Contact Information:
For any questions, concerns, or feedback related to our terms and conditions, please feel free to contact our support team at info@timeloopcayman.com. We're here to assist you.
Privacy Policy
We are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our website and services, you agree to the terms outlined in this policy.
Information We Collect:
Personal Information:
When placing an order, you may be required to provide personal information, including but not limited to your name, delivery address, email address, and phone number.
Payment Information:
To process payments, we collect billing information such as credit/debit card details. This information is securely processed through our payment gateway, and we do not store sensitive payment information.
Order Details:
We collect information related to your order, including your customisation preferences and any personal content provided for inclusion in the scrapbook.
How We Use Your Information:
Order Fulfilment:
We use your personal information to process and fulfil your orders, customise your order, and provide delivery services.
Communication:
We may use your contact information to communicate with you regarding your order, provide updates, and respond to your inquiries.
Marketing:
With your consent, we may send you promotional materials, newsletters, or special offers. You can opt out of marketing communications at any time.
Information Sharing:
Service Providers:
We may share your personal information with third-party service providers who assist us in order fulfillment, payment processing, and other business operations.
Legal Compliance:
We may disclose your information when required by law or in response to legal requests, including protecting against fraud or addressing security issues.
Data Security:
We employ industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.
Your Choices:
Opt-Out:
You have the option to opt out of receiving marketing communications from us.
Access and Correction:
You can access and update your personal information by contacting our support team.
Third-Party Links:
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.
Updates to This Policy:
We may update our Privacy Policy periodically. Any changes will be reflected on this page, and we encourage you to review the policy regularly.
Contact Us:
If you have questions about our Privacy Policy or the handling of your personal information, please contact us at info@timeloopcayman.com.
Thank you for choosing Timeloop Scrapbooking. Your privacy and satisfaction are of utmost importance to us!